Terms & Conditions

Terms & Conditions

Booking Procedure

You must complete the booking form, and in order to enable you to complete the booking a non-refundable deposit will be required. The deposit will be 25% of the total booking.

The balance has to be paid at least 3 weeks before your departure date. There will be a handling fee of 2.9% on all credit, debit and bank transfer for all balances or part balance payments. We reserve the right to cancel your booking if payment is not made on time and we will claim the appropriate cancellation charges.

All customers monies paid to Lucky Orange Investment, Ltd (hereinafter ‘Cyprus for Life’) are placed into the ‘client account’, the ‘client account’ is a protected account so you can rest assured with the peace of mind that whatever monies you pay ‘Cyprus for Life’ they are completely safeguarded and not withdrawn until at least seven days after your holiday rental has ended.

Security deposit

We do take a security deposit, to protect the Owner for any breakages/damages incurred during your booking. This sum will be refunded during check-out procedure.

Cancellation of booking

The cancellation of any booking must be made by email to hereinafter ‘Cyprus for Life’ using email contact@cyprus4.life.

No refund will be given if you cancel a booking less than 2 weeks before the departure date (on request we can issue a cancellation letter to you for insurance purposes).

In case if you cancel more than 2 weeks but less than 4 weeks before the departure date the 50% of the deposite amount (or full amount if you have paid the balance) will be reimbursed.

If you cancel more than 4 weeks before the departure date the deposit amount (or full amount if you have also paid the balance) will be refunded (less 10 euros administration fee).

We would encourage all guests to take out holiday insurance to cover all eventualities.

Alterations

If the property becomes unavailable then you will be offered alternative accommodation or your booking fee reimbursed in full.

Website

We endeavour to ensure that all information displayed on our website is correct. All information contained within our website relating to properties has been provided by the property owners, therefore we will not be held responsible for any errors in content. Please contact us if you have any queries regarding the published information.

General rules regarding the accommodation

On day of arrival property will be available from 2pm.
On day of departure property must be vacated by 11am.
Any damage/breakages will be reported to us immediately.
Must keep the property, retain and leave the property in good order.
Must ensure that all windows and doors are securely fastened when the premises are left unattended.
All rubbish must be removed daily and placed where indicated.
Where there is a swimming pool, you must ensure that appropriate safety precautions are taken.
No excess noise to be made at any time within the property.
You must ensure that any air conditioning in the property is used properly.
No access to the property will be given to the property unless you can identify them.
You will adhere as to whether there is smoking allowed in the property, if it is not then you shall ensure that no smoking takes place inside the property at all.

Our obligations

We will ensure that there is clean linen on arrival; a weekly linen service will be available. We will ensure that you have all the necessary telephone numbers should problems arise, and we will use reasonable endeavours to resolve any issues.

We can arrange airport transfers, but we require 48 hours notice and all costs incurred will be your responsibility.
We and the Owners have a right of access to the property to change linen, resolve any issues, and carry out necessary maintenance work.

Additional extras

We can provide the following items available:
Z Bed – Linen will be supplied for the Z Bed – 15 euros per week
Cot/Travel Cot – Linen will be supplied for the cot as well 15 euros per week
Child Car Seat – Seat will be for 9KG – 18KG – approx 1yr – 4 yrs 15 euros per week
Child High Chair – Suitable for approx 6 months – 3 yrs 15 euros per week

Liability

We do not accept any liability in respect of death, bodily injury or illness of any of the named parties on the booking form or the named party’s guests or family. It is essential that the necessary insurance is taken out prior to the holiday. We shall afford every assistance to any guest who, through misadventure, suffers illness, bodily injury or death whilst on holiday with us.

We accept no liability for misrepresentation in respect of the booking, all the information that is displayed on our website is information provided to us entirely by the owners of the property, if there are any features of the property of particular importance to you please check to confirm them with us prior to booking.

Complaints

In the unlikely event that you have cause for complaint about the property or its contents, you must follow the below complaints procedure:

  • The issue must be reported immediately to the Property Manager so that action can be taken at the time to rectify the problem.
  • If the Property Manager is unable to resolve the issue within a reasonable timescale and you are still unhappy about the situation you must contact ‘Cyprus for Life’ by email while you are still in the property.
  • If after contacting ‘Cyprus for Life’ you are still unhappy about the situation you must email ‘Cyprus for Life’ within 28 days of returning from your holiday and ‘Cyprus for Life’ will investigate the matter and arbitrate.

Please note that if after returning from your stay you did not follow the above complaints procedure (and therefore did not give the Property Manager and ‘Cyprus for Life’ the opportunity to resolve the issue locally whilst you were in the property) neither ‘Cyprus for Life’ or the Owner of the property will have any liability and will not investigate your complaint further. All refunds are at the discretion of the Owner and ‘Cyprus for Life’ is not authorised to make any refunds without the owner’s agreement.

Data Protection Policy

To learn more about Data Protection Policy and about measures which take place to protect any personal data given please visit our Privacy Policy.

Prices

All prices apply at the time of publication but we do reserve the right to change prices at any time. Prices can go up or down. Our reservations staff will be able to tell you the up to date price before confirming your booking. We guarantee that once you have made a booking and paid a deposit we will not increase the price. This will exclude ‘special offers’ and promotions.

Force Majeure

Unless we have previously indicated we cannot accept liability or compensation if our services are affected by any factor beyond or outside our control. These factors include without limitation war, riot, act of god, fire adverse weather, strikes, and government action.